Terms and Conditions for CreepyLabs Plants Online Marketplace
Effective Date: 03/01/2025
1. Introduction
Welcome to CreepyLabs Plants Online Marketplace. By using our website, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with these terms, please do not use our platform.
2. Definitions
- “Marketplace” refers to the CreepyLabs Plants online platform.
- “Customer” refers to any individual purchasing products from the Marketplace.
- “Vendor” refers to any individual or business selling products on the Marketplace.
- “User” refers to both Customers and Vendors collectively.
- “Product” refers to any plants, seeds, or plant-related goods listed on the Marketplace.
3. Eligibility
- Users must be at least 18 years old to create an account and use the Marketplace.
- Vendors must comply with all applicable laws and regulations regarding plant sales.
4. Account Registration
- Users must provide accurate and complete information when creating an account.
- Vendors are required to provide additional verification documents as requested.
- Users are responsible for maintaining the confidentiality of their account credentials.
5. Terms for Customers
5.1 Purchasing Products
- Customers can browse and purchase products listed by Vendors.
- By placing an order, the Customer agrees to pay the total price, including shipping and applicable taxes.
5.2 Returns and Refunds
- Return and refund policies vary by Vendor; Customers should review the specific policies before purchasing.
- In the event of a dispute, Customers must first contact the Vendor for resolution.
- If a resolution is not reached, the Marketplace may mediate but does not guarantee refunds.
5.3 Prohibited Activities
- Customers may not attempt to manipulate reviews or ratings.
- Customers must not engage in fraudulent activities, such as chargebacks without valid cause.
6. Terms for Vendors
6.1 Vendor Registration and Responsibilities
- Vendors must comply with all applicable laws regarding the sale and shipment of plants.
- Vendors are responsible for the accuracy of their listings, including descriptions, pricing, and images.
- Vendors must fulfill orders in a timely manner and communicate any delays with Customers.
6.2 Fees and Payments
- The Marketplace may charge a commission on sales; fees will be detailed in the Vendor agreement.
- Payouts will be processed according to the Marketplace’s schedule and method of payment.
6.3 Prohibited Listings
- Vendors may not list illegal, endangered, or prohibited plant species.
- Vendors must not misrepresent products or engage in deceptive sales practices.
6.4 Customer Service
- Vendors must provide responsive customer service and address disputes promptly.
- Vendors failing to meet service standards may be subject to account suspension or removal.
7. Marketplace Responsibilities
- The Marketplace provides the platform but is not responsible for transactions between Customers and Vendors.
- The Marketplace reserves the right to remove listings or suspend accounts violating these Terms and Conditions.
8. Dispute Resolution
- Customers and Vendors should attempt to resolve disputes independently.
- If necessary, the Marketplace may mediate, but its decisions are not legally binding.
9. Limitation of Liability
- The Marketplace is not liable for any direct, indirect, or incidental damages resulting from the use of the platform.
- Users assume all risks associated with buying and selling plants online.
10. Privacy Policy
- The Marketplace collects and processes personal data in accordance with its Privacy Policy [link].
11. Modifications to Terms and Conditions
- The Marketplace reserves the right to modify these Terms and Conditions at any time.
- Continued use of the platform constitutes acceptance of any changes.
12. Contact Information
For questions regarding these Terms and Conditions, contact us at plants@creepylabs.com.
By using the Marketplace, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.